CRM for Notes integrates with Domino infrastructure seamlessly and has unique MS Word and MS Excel integration function that allow users to work out of office and yet help companies to implement strict database confidentiality policies. It consists of Sales Force Automation and Customer Service Management. CRM for notes is user friendly, scalable and yet inexpensive. It provides support from looking for prospect to closing deals and to providing customer service support.

CRM allows companies to start small with contact profile module and progressively add on the other modules when the organization requirements deem as necessary. Perception for CRM is increase cost where it actually cut cost.

With CRM, companies can get access to information such as customer profile, sales forecast, sales analysis, activities, market research and service rendered with a press of a button.

CRM is not for big companies or small companies but it is for all companies that wishes to provide excellent customer service and at the same time reduce spending.

# The choice of Lotus Notes was for its multi-platform integrated messaging & collaborative capabilities.